Black Friday 2020 Guidelines
Thank you for shopping our Black Friday sale, we are thrilled that we can give you the opportunity to shop with us at a discounted rate just in time for the holiday season. We only do 2 sales a year, the other being in July/August so this is a big deal for us.
We have been planning this for 4 months and hope to make your purchasing experience delightful and straightforward. To ensure that we work in the best way possible and mitigate any mistakes we have made some guidelines that will help both you and us get your orders out in good time and ensure that you receive your order in good condition also.
Black Friday 2020 at Kem Beauty is from 9:30pm 26/11/2020 until 11:00pm 30/11/2020.
1) We ask that where possible, you order your deliveries to a residential address and add your building access code if there is any, to your order comments.
2) We will extend our order processing times to up to 14 days from the date you place your order, this ensures that we can adhere to covid guidelines and manage the increased order capacity. We are restocking 4x than our usual inventory so we will please need time to get it all out. Ideally we hope to get your order out to you much sooner than the 14 days but just as a precautionary measure we have extended to this time frame.
Warehouse processing time: 5-14 days (including weekends) + Courier Shipping time.
3) The only shipping rate available in the UK domestically for this sale is Royal Mail 1st class tracked to ensure that you can track your order from start to finish. This will be at a flat rate of £3.50 irrespective of order size.
4) The only shipping method for our international customers is ParcelForce international track and sign method which allows you tracking from end to end. This will be at a flat rate of £20. The shipping price will be converted to your local currency at checkout.
5) Customers are only allowed to order a maxiumum 10 individual items per product, if a customer orders anymore than this per product we will refund you the difference.
6) If a customers order flags up as potentially fraudulent, unfortunately we will have to refund and cancel the order instantly.
7) You will receive your tracking details when your order has been processed and ready for collection from the courier. Please allow 24 hours for your tracking number to activate.
8) All sales are final, there will be no returns for items purchased as part of The Black Friday Sale.
9) Discount codes cannot be redeemed with items purchased as part of this sale
10) There is no coupon code required to access the sale, discount will be clearly auto-applied at checkout